FAQ

1. What do I need to do to become a K-Link distributor in North America?

• To be a K-Link distributor in North America, you must be at least 18 years of age, be a citizen or permanent resident of Canada or the USA and be willing to provide a Social Security Number (SSN) or Taxpayer Identification Number (TIN).
• For you to sign up as a K-Link distributor, you should have an active sponsor. You may choose to contact the person who invited you to be a distributor or you may choose the person who introduced the products to you as your sponsor, as this is the person who first introduced you to K-Link. Your sponsor must be able to support you and your downline in your business and provide you with training on the products and the North American K-Link Compensation plan.
• If you do not have a sponsor, one will be provided to you.
• You must pay the annual membership fee.(see FAQ 4 for Membership Benefits)
• For customer service, please use the following contact information:
  - Email: support@kinocanada.com
  - Phone: (780) 990-0890
  - Fax: 780-990-0870
  - Toll Free: 866-538-5466

2. Do I have to renew my membership fee annually?

• Yes. When you register as an independent distributor of K-Link and pay your membership fee, you will enjoy a one year membership. (see FAQ 4 for Membership Benefits) To maintain your membership you must renew your membership on your anniversary date or when you make your first purchase after your membership expires. If you do not renew your membership within 6 months of its expiry date, your position will be deemed terminated and your downline will roll up to your upline. You may register again, but you will have lost your previous status, as well as its downline and will have to start over again.

3. Can I use my Credit /Debit card to pay for my membership fee?

• Yes, we accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER CARD.

4. What are the benefits of being a distributor with K-Link in North America?

• As a Distributor you can purchase the products at the distributor price. You also have the opportunity to earn commissions based on your own sales volume as well as the sales volume of your downline organization, to which you will provide training and support in order to be able to effectively sell the K-Link line of products.
• You can order products with your credit /debit card online, by phone or by fax.
• You will also have access to the Extranet back office, where you can view the sales volume of your downline genealogy as well as access tools to help manage and grow your business.
• You will have your own replicating website where you can send your prospective clients to, so they may place orders directly in your downline and/or get more information about the company and our products.

5. How can I earn commissions with K-Link in North America?

• K-Link does not pay commissions for recruiting, sponsoring or introducing other people to become K-Link Distributors.
• The North American K-Link Compensation Plan is a "working plan," based on hard work and commitment as well as the continuous sales of K-Link products by you and your downline.
• K-Link will process your monthly commission check by the 25th day of the month following a pay period. A pay period is a calendar month. Compensations for a pay period will be paid only on those sales that are entered into the system prior to midnight on the last day of the month.
• For more details about the North American K-Link Compensation Plan, please click on the following link: "Opportunity".

6. As a distributor with K-Link in North America, do I need to purchase certain quantities of products each month?

• It is not company policy that you purchase any products upon registration as a Distributor.
• There are no minimum monthly purchase requirements.
• K-Link is against any form of “loading” or required heavy purchases of K-Link products in order to become a Distributor.
• Any sponsoring of K-Link Distributors, which involves "loading", violates K-Link's Rules of Conduct and Policies and Procedures. These violations are taken seriously and will be dealt with accordingly. Upon receiving reports of any such alleged activities, K-Link will investigate and penalize the distributor concerned if necessary.

7. If I am registered as a distributor with K-Link in another country but I am now residing in Canada or the USA, do I need to register with K-Link in North America?
Yes. To qualify commissions in the North American Compensation Plan, you must be registered as a North American distributor and your sales/purchases must be North American CV.

8. Now that I am living in Canada or the USA do I need to change my mailing address?

• Your mailing address must be changed so that you can have your Commission check and products sent to the correct address.

9. How can I sponsor new clients outside of Canada or the USA?

• The website URL to sponsor new prospects is: http://www.kinocanada.com or your replicating website.
• Click on "Join".The payment method is either debit or credit card. (Visa / MasterCard/American Express/Discover )

10. I am a wholesaler from the Philippines. Can I sell my products to North American K-Link distributors?

• Importing and/or selling products that are not purchased through our North American K-Link branches will not qualify for commissions in the North American Compensation Plan.

11. Can I transfer my distributorship to another person?

• Yes you can, providing the person to whom your account will be transferred to is not already a distributor or has never been a distributor before.

12. Will my children or my spouse be able to inherit my distributorship in the future?

• Yes. Your distributorship is like any other piece of your estate. When a distributor passes away, the distributorship becomes a part of the estate. If the distributorship is willed to someone specifically, then the Company will honor the will. If it is not willed to someone specific, then it is treated like any estate that is not willed and will be part of the estate to be divided according to the governing laws applicable to your state.

13. I am currently a distributor with K-Link in the US. Can I terminate my current distributorship and sign up under a different sponsor immediately?

• No! A distributor cannot change his/her sponsorship.

14. I recently became aware of the K-Link products and I would like to establish a store to retail the products. How can I do this?

• You may only sell the K-Link-USA products via direct selling or person-to-person, and not through retail premises unless you have a small owner operated store (e.g. health products) and they are also signed up as a distributor.

15. I have my own website. Where can I get information about K-Link products?

• Permitted statements about our products are available on the K-Link sponsored website at: http://www.kinocanada.com. You are encouraged to copy this information or simply link directly with this page. You must ensure that all articles or information published on your web sites are consistent with K-Link's guidance.

16. I have met a few prospective clients who are foreign students studying at our local colleges. Can I sponsor them into the business?

• Yes, you can sponsor them into the business, provided their student visa allows them to work.

17. How can I be a mobile stockist for K-Link in North America?

• Please contact Customer Service for more information about this through the following contact information:
  - Email: support@kinocanada.com
  - Phone: (780) 990-0890
  - Fax: 780-990-0870
  - Toll Free: 866-538-5466
  

18. Can I import K-Link products from K-Link branches that are not in Canada or the USA?

• Importing and/or selling products that are not purchased through our North American K-Link branches will not qualify for commissions in the North American Compensation Plan.

19. Can I sell the products at prices higher than those prices recommended by the Company?

• Through our website, we have a suggested retail price and we always encourage you to maintain an environment of fair competition and to conduct your business with the utmost integrity and honesty.
• Your clients might look elsewhere for other products if you price yours too high but if you price them too low, you will not enjoy the retail profit.